Heart Pendant

Return & Exchange Policy

In-Stock Items, Ring Boxes, and Made-to-Order Earrings & Necklaces

We want you to love your purchase! The following items are eligible for return or exchange within 30 days of receipt, provided they meet these conditions:

• The item is a standard option from our website or store and has not been altered (e.g., engraved or resized).
• The item is unworn, in original condition, and includes all original packaging.
• Your return is shipped back within 30 days of receiving your order.

We reserve the right to refuse returns that do not meet these criteria. The buyer is responsible for all shipping fees.

Please contact us before returning an item or if you have any questions about our return policy before making a purchase.

Made-to-Order Rings, Custom, Bespoke or Engraved Items

All made-to-order wedding and engagement rings, as well as engraved jewelry, custom and bespoke items, are made to order and are final sale unless otherwise listed as "in stock," "ready to ship," or "ships now."

However, if there is an issue with your item upon receipt, please contact us immediately. In the unlikely event of a manufacturing defect, we will work with you to arrange a repair or exchange for the same item.

Order Cancellations

• Cancellation requests must be made within 48 hours of placing the order and before the order has shipped.

Free Resizing

We offer one free resizing per ring (for most band rings without stones) up to ½ size larger or smaller, within one year of receiving the ring. You are only responsible for shipping both ways.

• Rings with flush-set stones cannot be resized.
• Resizing engraved rings may damage the engraving.
• Beyond the first free resizing, additional resizing is available for a fee.

Please contact us before sending a ring back for resizing.

We strongly recommend having your finger professionally sized multiple times before ordering a ring. Printable ring size charts are often inaccurate.

Jewelry Warranty

We take pride in our craftsmanship and offer a six-month warranty against manufacturing defects.

Covered under warranty:

• Free setting inspection and repair
• Free replacement of lost accent stones (.10 ct or smaller) within six months
• One free ring resizing (for rings without stones, up to ½ size up or down) within one year
• One free cleaning or refinishing within six months

Not covered under warranty:

• Normal wear and tear
• Damage caused by the customer
• Loss or theft
• Repairs or alterations made by a jeweler other than Aide-mémoire (this will void the warranty)

If your jewelry needs a repair outside of the warranty period, please contact us—we may be able to assist for a fee.

Fine jewelry requires regular maintenance. Rings, especially those with prongs, should be inspected periodically and re-tipped when necessary.

Information on insuring your jewelry here.