Warranty

We craft our jewelry with care and offer a one-year warranty against manufacturing defects.

What’s Included in the Warranty:

✔ Free setting inspection and repair
✔ Free replacement of lost accent stones (0.10 ct or smaller). After one year, replacement is available for a fee.
✔ One free ring resizing (for rings without stones, up to ½ size up or down) within one year of receipt. Beyond that, resizing is available for a fee.
✔ One free cleaning and/or refinishing within the first year.

What’s Not Covered:

✘ Normal wear and tear
✘ Damage caused by the customer
✘ Loss or theft
✘ Any alterations or repairs done by someone other than Aide-mémoire Jewelry (this voids the warranty).
✘ Returns, exchanges, or remakes of final-sale items for preference-related reasons.

The customer is responsible for all shipping charges.

Repairs & Additional Services

If your jewelry requires repair outside of the warranty period, we may be able to do the work for a fee. Please contact us to discuss your repair needs.

Important: Regular maintenance and periodic restoration are necessary to keep fine jewelry in good condition - especially rings, which experience the most wear. Prong-set rings should be inspected regularly and taken to a local jewelry repair shop for prong re-tipping or tightening as needed to maintain stone security. We have a short video on how to inspect your prongs here. 

If you are interested in insuring your jewelry, we have more information on that here.