We craft our jewelry with care and offer a six-month warranty against manufacturing defects.
What’s Included in the Warranty:
✔ Free setting inspection and repair
✔ Free replacement of lost accent stones (0.10 ct or smaller). After six months, replacement is available for a fee.
✔ One free ring resizing (for rings without stones, up to ½ size up or down) within one year of receipt. Beyond that, resizing is available for a fee.
✔ One free cleaning and/or refinishing within the first six months.
What’s Not Covered:
✘ Normal wear and tear
✘ Damage caused by the customer
✘ Loss or theft
✘ Any alterations or repairs done by someone other than Aide-mémoire Jewelry (this voids the warranty).
The customer is responsible for all shipping charges.
Repairs & Additional Services
If your jewelry requires repair outside of the warranty period, we may be able to do the work for a fee. Please contact us to discuss your repair needs.
Important: Regular maintenance and periodic restoration are necessary to keep fine jewelry in good condition—especially rings, which experience the most wear. Prong-set rings should be inspected regularly and taken to a local jewelry repair shop for prong re-tipping or tightening as needed to maintain stone security.
If you are interested in insuring your jewelry, we have more information on that here.